The all-in-one omnichannel martech platform

Turn your Conversations into Conversions!




Company Size


general overview

Sanoflow is an all-in-one omni channel platform for seamless conversational sales, promotional messaging, and enhanced customer service.

Business Challenges

Creating an engaging UI/UX design for the product and website

Platform redesign

Our team completely redesigned the product since the client wanted a universal platform for any niche. We built a new platform architecture and completely reworked the logic of the product functionality.

New advanced features

We have also expanded the product's functionality by adding advanced features. The main focus was on automation. Thanks to this, the product became more competitive and gained a strong foothold in the market.

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Services We Provided

Product Discovery
UX/UI Audit
UI/UX Design

Unparalleled Product Design Lifecycle We Followed

01. Exhaustive discovery and planning

  • Business and user goals were formalized
  • Market research was performed
  • Competitive research was performed
  • Product personas were described
  • A customer journey map was created
  • Main functionality was defined
  • Tech requirements were set
  • The scope of work for designers and developers was determined
  • The project timeline, schedule, and milestones were set
  • Resources were planned, and a team was gathered
  • Discovery workshops with stakeholders were conducted
  • The product concept was finalized

02. Smooth UX/UI design

  • The design system was created from scratch
  • Product design concepts were reworked to improve product interaction and set clear logic
  • Regular internal and client design workshops were conducted to prioritize tasks and agree on design concepts
  • Information architecture was created to highlight relevant design principles for visuals, functionality, interaction, and navigation
  • UI kit was created from scratch
  • Wireframes were created based on new design system elements
  • Clickable design (hi-fi prototypes) was created
  • User testing was conducted to collect feedback and make minor improvements

03. Insightful User Testing

  • Product design was tested in all browsers and extensions
  • The product was tested for compliance with the design documentation
  • Product features and functionality were tested
  • Users’ acceptance testing was conducted
  • Product compatibility with other software and hardware was tested
  • Product performance was tested

Personalized approach and technical details

We take a personalized approach to guide the project according to the unique client’s needs.

Product requirements
Discovery workshops
Discovery workshops
Project and task management
Design and prototypes
Project duration
3 months
4 specialists
1 Project manager, 2 UI/UX designers, 1 Design Lead

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Design System

Our team developed the design system for the Sanoflow platform from scratch. We created all the necessary elements for the platform (icons, headings, dropdowns, inputs, etc.) The UI design was supposed to be simple, attractive, and modern. Our team chose the main color of the platform.


01. Omnichannel inbox

This feature helps centralize WhatsApp and additional messaging channels for real-time, effective customer engagement.

02. Broadcast & promotional messaging

Users can quickly expand their reach and drive conversions with targeted broadcast messages sent to their imported contacts. Users can connect with a broader audience and generate more leads with just a few clicks.

03. Conversational workflows & automation

With SanoFlow’s Flow Builder, users can build no-code conversational & business workflows that send rich messages on multiple messengers, plus perform workflow actions like assigning conversations to the right team.

04. Social customer relationship management

Users can seamlessly manage, segment, and analyze customer information with our all-encompassing Social CRM solution.

05. Enquiry management

This feature allows users to organize, prioritize, and follow up on all customer enquiries in one centralized platform.



Redesigning platform for high user engagement

The culmination of our efforts in designing Sanoflow, an all-in-one omni-channel platform, has yielded remarkable results. Through meticulous design, we’ve delivered a visually stunning and functionally robust platform and website. The integration of advanced features, particularly automation, has not only elevated the platform’s capabilities but has also streamlined user workflows, simplifying interactions. This commitment to user-centricity has translated into an elevated overall experience, fostering increased engagement.

Our Client's Success Stories

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