Real Estate
USA
50+ employees
NorthWest Construction Control is a reliable provider of comprehensive construction loan management solutions.
For this platform, we have developed an interactive onboarding that helps people learn to use this platform. Each product element and navigation item is considered separately, highlighting the important elements.
We minimalized the sign-up / login form with two necessary input fields (email address and password). Users can sign up / login as a lender, inspector, borrower or stuff.
On the builder’s dashboard, users can see a list of projects they are working on. The lists of borrowers, last reports, building location, project progress, and project status/action are highlighted in this list. Also, users can view more detailed information about the project in this section. The project details show the latest inspections, spent budget, site photos, borrower contacts, request history, etc.
The borrower’s dashboard is identical to the builder’s dashboard. However, there are some differences. Using the Actions/Submit New Draw Request section, borrowers can make money requests specifying the required amount. Users can also upload the necessary documentation to this section of the platform (for example, building plans, lender documentation, and other supporting documentation.)
Lenders have a more advanced dashboard. On the dashboard, lenders can analyze all projects currently being worked on. The number of active projects is presented in the form of a graph. The project types are shown in the form of a pie chart, divided by percentage into custom residential type, commercial type, spec residential type, and other types. Also, lenders can analyze active projects by completion, which are also presented in the form of a graph.
Lenders can also filter projects by type and account. To keep track of what the borrowed money is spent on, lenders have a separate Inspection history section. Going there, they can view when the last inspection was made, what progress of the project, etc. They also have access to photos of building progress.
Managers can manage loans directly through the platform. They can manage and streamline the loan application process, including document upload, e-signature, and verification processes. They have direct access to the dashboard with detailed analytics, projects, invoices, subdivisions, etc. They can easily monitor the loan process and implement changes on the go.
The loan platform allows tracking of loan progress and status through a loan pipeline that visualizes the entire loan process. It helps loan managers understand if any information or documents are missing and ensure compliance throughout the loan lifecycle.
We have implemented a built-in CRM system to manage customer information, track interactions, and communications, and automate follow-up tasks. Thus, loan managers can easily manage all tasks and keep in touch with lenders and borrowers timely from loan creation to loan execution.
The platform provides reporting and analytics tools to help our client make informed decisions, identify areas of improvement, and track performance metrics. Automated reporting and analytics tools make it easier to analyze the loan process, understand customers, and help optimize the loan lifecycle to capture more leads.
We have implemented an automated invoice generation option to facilitate the manager’s workload. By clicking to review the invoices, they can see all the bank details between the borrower and the bank. All invoices are presented as a list with five main fields: clients (borrowers), processing date, loan term, invoice number, status, and CSV.
We have built in-app messaging functionality allowing all loan participants to discuss deals and new loan projects and solve problems. All users can also upload necessary files when creating messages easily and securely.
Our team developed automated notification features to keep customers informed of loan status updates and payment reminders.
After successful product deployment, we conducted A/B testing to ensure improved outcomes. So, by analyzing user feedback, we understood that satisfaction levels increased by 19%. The new functionality has reduced the influence of the human factor and accelerated the exchange of information between personas.
We have managed to help the business to reach a new level of service delivery, process optimization, and reporting. The company has gained an opportunity to scale and increase its customer base for the next 5 years.
